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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Image Quality Kit Information: What it is and How to Get it
The Image Quality Kit has been developed by Xerox to help you identify image quality defects, such as lines, streaks, marks, spots, caused by a specific replaceable units (CRU) or SmartKit. Your service representative (technician) is responsible for distributing the Image Quality Kit and providing training. The service technicians are responsible for distributing the Image Quality Kit and providing training. more...
- Light, Faint, or Faded Copies and Prints
When Gradation Adjustment is selected, the following modifications will be made to the default copy settings. Enter the System Administrator userID using the numeric keypad on the Control Panel, or select the [Keyboard] button on the Touch Screen to enter the userID, and then select [Save] on the Touch Screen. To continue the Automatic Gradation Adjustment with other screen types, repeat steps 9 - 15. more...
- Grinding Noise From Inside the Machine
Grasp the two ring tabs on the left and right side of the unit, and then pull the Fuser Unit out of the machine. If the Supplies / Consumables Status screen is displayed on the Touch Screen with a "Replace Fuser" message, skip to step 4 to replace the Fuser. NOTE: If "Fuser SMart Kit" is not displayed on the Touch Screen, press the [Machine Status] button, select the [Supplies] tab, and then select [Fuser SMart Kit]. more...
- Fuser Center Thermistor Over Heat Message
Grasp the two ring tabs on the left and right side of the unit, and then pull the Fuser Unit out of the machine. If the Supplies / Consumables Status screen is displayed on the Touch Screen with a "Replace Fuser" message, skip to step 4 to replace the Fuser. NOTE: If "Fuser SMart Kit" is not displayed on the Touch Screen, press the [Machine Status] button, select the [Supplies] tab, and then select [Fuser SMart Kit]. more...
- How To Read the Meter
The Billing Meter feature can be used to view the total number of copies and prints made on the machine. The meter readings can be read from the Control Panel of the machine or by using CentreWare Internet Services (CWIS). Total Impressions: Displays the total number of copies and prints made on the machine. more...
- Document Jam in the Duplex Automatic Document Feeder (DADF)
Document Jam in the Duplex Automatic Document Feeder (DADF) . Clear a Document Jam in the Duplex Automatic Document Feeder (DADF) . To avoid paper jams in the Duplex Automatic Document Feeder (DADF), it is recommended that pre-punched paper (such as 3-hole punched paper or paper from a spiral bound notebook) be loaded in the DADF in portrait orientation. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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